At Vilma’s Vault, we specialize in offering 100% authentic, secondhand designer handbags. Each piece is carefully curated, often sourced on a consignment basis from private sellers and made available during limited-time “bag drops.” Due to the exclusive and high-value nature of our inventory, all sales are final.

All Sales Are Final

All items sold through www.vilmasvault.us are final sale and non-refundable, unless explicitly stated otherwise in the product description. We do not accept returns, exchanges, or cancellations.

Please review product descriptions and images carefully before purchasing. If you have any questions or need clarification before making a purchase, contact us at info@vilmasvault.us.

Return Exceptions

In rare, case-by-case situations where a return is approved in writing by Vilma’s Vault (e.g., item was incorrectly described), the following conditions apply:

• The item must be returned in original, unused condition, with all tags, dust bags, and authentication materials intact.

• The return must be requested within 48 hours of delivery.

• A restocking fee of 5% (minimum $65) will apply.

• The customer is responsible for return shipping and must use a trackable, insured method.

• Refunds will be issued either as store credit or to the original payment method, depending on the situation and as determined by Vilma’s Vault.

Returns that do not meet these requirements will not be accepted.

Legal Transparency

This policy is clearly stated on our website and at checkout, in compliance with New York State consumer protection laws. By completing a purchase, customers acknowledge and accept the terms of this policy.

Responsibility for Delivery

Vilma’s Vault is not responsible for:

• Lost, stolen, or misdelivered packages

• Delays caused by the shipping carrier

• Packages returned due to incorrect or incomplete addresses provided at checkout

Please double-check your shipping information before placing your order.

If you encounter an issue, contact us promptly at info@vilmasvault.us. We may require documentation (e.g., proof of non-delivery or damage) to investigate or resolve any claims.

Last updated: May 28, 2025